Support & Help

We're here to help you plan amazing adventures

Back to Home
💬

Email Support

Get personalized help with your travel planning questions

Email Us

FAQ

Find quick answers to common questions

View FAQ

Frequently Asked Questions

How does the AI travel planner work?

Our AI analyzes your travel preferences (destination, dates, budget, interests) and creates a personalized day-by-day itinerary. Simply enter your travel details, and our AI will generate comprehensive recommendations including attractions, restaurants, hidden gems, and local experiences.

The AI considers factors like your budget range, travel style, activity preferences, and local events to create the perfect itinerary for your trip.

Is my personal information safe and private?

Absolutely! We prioritize your privacy. We don't collect, store, or process any personal data. Only anonymous travel preferences are sent to AI services for itinerary generation.

No user accounts are required, and all your trip data stays locally on your device. You can read our full Privacy Policy for complete details.

How many trips can I plan for free?

You can plan up to 3 trips completely free. This gives you a full experience of our AI travel planning capabilities.

After your free trips, you can upgrade to Premium for unlimited itinerary planning, enhanced AI processing with GPT-4o, and priority support.

What's included in Premium?

Premium includes:

• Unlimited trip planning

• Enhanced AI processing with GPT-4o

• Priority processing for faster results

• Advanced local discovery features

• Priority customer support

Can I modify or customize my itinerary?

Yes! While the AI creates a comprehensive initial itinerary, you can always customize it to your preferences. You can save the itinerary to your device and make any adjustments you'd like.

The AI provides a solid foundation with detailed recommendations, timing, and logistics that you can then personalize further.

How accurate are the cost estimates?

Our AI provides realistic cost estimates based on current market data and your specified budget range (budget, mid-range, or luxury). Estimates include attractions, meals, transportation, and activities.

While we strive for accuracy, actual costs may vary based on season, specific choices, and current pricing. We recommend using our estimates as a helpful guideline for your trip planning.

What destinations are supported?

Our AI can plan trips to destinations worldwide! Whether you're visiting major cities like Paris, Tokyo, New York, or smaller towns and remote locations, our AI has extensive knowledge of global destinations.

The AI is particularly good at discovering local gems and authentic experiences no matter where you're traveling.

How do I cancel my Premium subscription?

You can cancel your Premium subscription at any time through your device's app store settings:

• iOS: Settings > [Your Name] > Subscriptions > AI Travel Planner > Cancel

• Android: Play Store > Menu > Subscriptions > AI Travel Planner > Cancel

You'll continue to have Premium access until the end of your current billing period.

Troubleshooting

App Not Generating Itineraries

  1. Check your internet connection
  2. Ensure you've provided all required information (destination, dates, budget)
  3. Try restarting the app
  4. Check if you've reached your free trip limit (upgrade to Premium for unlimited)
  5. Contact support if the issue persists

Premium Subscription Issues

  1. Verify your subscription is active in your device's app store settings
  2. Restart the app to refresh subscription status
  3. Sign out and back into your App Store/Play Store account
  4. Contact your app store's support if billing issues persist
  5. Email us with your subscription details for additional help

App Performance Issues

  1. Close and restart the app
  2. Restart your device
  3. Ensure you have the latest app version from the App Store
  4. Free up device storage space if needed
  5. Contact support with your device model and iOS/Android version

Still Need Help?

Our support team is here to help you plan amazing adventures via email. We typically respond within 24 hours.

📧 Email Support

For detailed questions and technical support

ddutchie@gmail.com

Include "Support Request" in the subject line

📍 Mailing Address

For formal correspondence

705 King Street West
Toronto, ON M5V 2W8
Canada

📅 Support Response Times

Email Support: Within 24 hours (usually much faster)

Premium Users: Priority support with faster response times

Additional Resources

🔒

Privacy Policy

Learn how we protect your privacy and data

Read Policy
💡

Tips & Tricks

Get the most out of your AI travel planning

Get Tips
🌟

Feature Requests

Suggest new features for future updates

Suggest Feature